Terms and Conditions
Last Updated: October 13, 2026
Welcome to ShoeMall! These Terms and Conditions govern your access to and use of our website and services. By visiting our website or purchasing products from us, you agree to comply with these terms.
Please read them carefully before using our website.
1. General Information
ShoeMall is an online footwear store offering a variety of shoes, including sneakers, sports shoes, casual shoes, formal shoes, and other footwear styles.
Throughout these Terms and Conditions, the words "we," "us," and "our" refer to ShoeMall, while "you" and "your" refer to customers and website visitors.
2. Eligibility
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are under the age of 18, you may use our website only with the involvement of a parent or legal guardian, where required by law.
3. Products and Descriptions
We make reasonable efforts to display our products, images, colours, sizes, and descriptions accurately.
However:
- Actual product colours may vary slightly depending on your device's screen.
- Product availability may change without prior notice.
- Minor variations in appearance may occur.
- We reserve the right to correct product description or pricing errors, subject to applicable law.
We aim to provide accurate information so you can make informed purchasing decisions.
4. Pricing and Payments
All product prices are displayed on our website in the applicable currency.
- Prices and offers may change from time to time.
- Any applicable delivery charges or additional fees will be communicated during checkout.
- Orders are subject to payment verification and acceptance.
- We reserve the right to investigate suspected fraudulent transactions.
We will not use pricing errors or other website mistakes to avoid obligations imposed by applicable consumer protection laws.
5. Orders and Order Acceptance
After placing an order, you may receive an order confirmation.
An order confirmation does not necessarily mean the order has been dispatched. Orders may be reviewed for stock availability, payment verification, and delivery information.
If we cannot fulfil an order, we will inform you and arrange any applicable refund in accordance with the law.
Please ensure that your shipping address, contact details, and order information are accurate when placing an order.
6. Shipping and Delivery
We aim to process and dispatch orders within the estimated time communicated on our website.
Delivery times may vary depending on your location, courier services, weather conditions, and other circumstances beyond our reasonable control.
ShoeMall is not responsible for delays caused by courier partners or unforeseen events, but we will make reasonable efforts to assist customers with delivery-related issues.
Applicable consumer rights remain unaffected by this section.
7. Return and Refund Policy
ShoeMall offers a 7-day return window, subject to the conditions described in our Return and Refund Policy.
Generally, returned products should be:
- Unused and unworn.
- In their original packaging.
- Accompanied by original tags and accessories, where applicable.
- Supported by valid order details or proof of purchase.
If you receive a damaged, defective, or incorrect product, please contact us promptly so we can help resolve the issue.
For complete information about return eligibility, refund processing, and exchanges, please refer to our Return and Refund Policy.
Nothing in this section limits any rights available to customers under applicable law.
8. Cancellations
Customers may request cancellation before an order is dispatched.
Once an order has been shipped, cancellation may not be possible, and the applicable return process may need to be followed.
Refunds for eligible cancelled orders will be processed according to the applicable payment method and legal requirements.
9. User Responsibilities
When using our website, you agree:
- To provide accurate and complete information.
- Not to use our website for unlawful activities.
- Not to attempt unauthorised access to our website or systems.
- Not to interfere with the website's operation or security.
- Not to submit fraudulent orders or misleading information.
We reserve the right to take appropriate action against misuse of our website, subject to applicable law.
10. Intellectual Property
All website content, including text, logos, graphics, product images, designs, and other materials owned by ShoeMall, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use our protected content without prior written permission, except where permitted by law.
Third-party trademarks and product names remain the property of their respective owners.
11. Promotions and Discounts
ShoeMall may offer promotional discounts, special deals, or limited-time offers.
Promotional offers may be subject to additional conditions, including validity periods, product eligibility, and availability. Any such conditions will be communicated with the relevant offer.
We reserve the right to modify or discontinue promotions in accordance with applicable law.
12. Limitation of Liability
To the extent permitted by applicable law, ShoeMall will not be liable for indirect losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and remedies.
13. Privacy
We value your privacy and handle customer information in accordance with our Privacy Policy and applicable data protection laws.
By using our website, you acknowledge that certain information may be required to process orders, arrange delivery, provide customer support, and fulfil legal obligations.
Please refer to our Privacy Policy for further details about how personal information is collected, used, and protected.
14. Third-Party Services
Our website may use third-party services, including payment gateways, courier partners, and other service providers.
These services may be subject to their own terms and privacy policies. ShoeMall will make reasonable efforts to work with reliable providers.
Your statutory rights regarding purchases from ShoeMall remain unaffected.
15. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, website, services, or applicable laws.
Updated terms will be published on this page with a revised date. Changes will apply as permitted by applicable law.
We encourage customers to review this page periodically.
16. Governing Law and Disputes
These Terms and Conditions are governed by the applicable laws of India.
Any disputes will be addressed through the appropriate legal processes and competent forums in accordance with applicable Indian law. Nothing in this section restricts a consumer's right to seek remedies before a competent consumer commission or other legally authorised forum.
17. Contact Information
If you have questions about these Terms and Conditions, orders, payments, shipping, or returns, please contact the ShoeMall support team through the official contact channels listed on our website.
We will make reasonable efforts to respond to customer enquiries and resolve issues promptly.
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Thank you for shopping with ShoeMall!
We appreciate your trust in us and look forward to helping you find footwear that matches your style.
ShoeMall – Every Step, Your Style.