Return and Refund Policy
At ShoeMall, customer satisfaction is our priority. We want you to love every pair of shoes you purchase from us. If you're not completely satisfied with your order, we're here to help.
1. 7-Day Return Policy
You can request a return within 7 days of receiving your order. To be eligible for a return, your item must meet the following conditions:
- The shoes must be unused and unworn.
- The product must be returned in its original packaging.
- The original shoe box, tags, and accessories must be included.
- You must provide your order details or proof of purchase.
2. Products Eligible for Return
Returns may be accepted for the following reasons:
- You received a damaged or defective product.
- You received the wrong product, size, or design.
- You are not satisfied with your purchase, subject to our return conditions.
Products showing signs of wear, damage caused by improper use, or missing original packaging may not qualify for a return.
3. Refund Policy
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
- Approved refunds will be processed to your original payment method whenever possible.
- Refund processing may take 5–10 business days after approval, depending on your payment provider.
- Shipping charges, if any, may be non-refundable unless the return is due to an error on our part or applicable law requires otherwise.
4. How to Request a Return
To initiate a return, please contact our customer support team through our official social media channels.
Please provide:
- Your order number.
- The reason for the return.
- Clear photos or videos of the product, if it is damaged or incorrect.
Our team will guide you through the return process.
5. Exchange Policy
If you receive the wrong size or wish to exchange your shoes for another size, please contact us within 7 days of delivery. Exchanges are subject to product availability and our return conditions.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will review the issue and help arrange an appropriate resolution.
7. Cancellations
Order cancellation requests are accepted before the order has been shipped. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow our return process.
8. Contact Us
For questions about returns, refunds, or exchanges, contact the ShoeMall support team through our official social media channels.
We appreciate your trust in ShoeMall and are committed to providing you with a smooth and reliable shopping experience.
ShoeMall – Every Step, Your Style.