Cancellation Policy – ShoeMall
Last Updated: October 13, 2026
At ShoeMall, we aim to provide a smooth and convenient shopping experience. This Cancellation Policy explains how customers can cancel their orders and how refunds are handled.
1. Order Cancellation
Customers may request to cancel their orders before the order has been shipped.
To request a cancellation, please contact our customer support team as soon as possible through the contact channels listed on our website.
Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may be able to request a return in accordance with our Return and Refund Policy and applicable law.
2. How to Cancel an Order
To request an order cancellation:
1. Contact the ShoeMall support team through our official contact channels.
2. Provide your order number and registered contact details.
3. Clearly state that you wish to cancel your order.
4. Wait for confirmation from our support team.
Cancellation requests are subject to the current status of the order.
3. Refunds for Cancelled Orders
If your cancellation request is approved and payment has already been made, the eligible refund will be processed to the original payment method whenever possible.
- Refunds will be initiated within a reasonable period after cancellation approval.
- The time required for the amount to appear in your account may depend on your bank or payment provider.
- Any refund will be handled in accordance with applicable law and our Return and Refund Policy.
4. Orders That Have Already Been Shipped
Orders that have already been dispatched may not be eligible for cancellation through our standard cancellation process.
However, you may contact our support team for assistance. Eligible returns will be handled according to our Return and Refund Policy and applicable consumer protection laws.
Nothing in this section limits any rights available to customers under applicable law.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our support team promptly.
We will review your concern and help arrange an appropriate resolution, which may include a replacement or refund where applicable.
6. Cancellation by ShoeMall
ShoeMall reserves the right to cancel an order in circumstances such as:
- The ordered product is unavailable.
- Payment cannot be verified.
- Incorrect pricing or listing information affects the order.
- A transaction is reasonably suspected to be fraudulent.
If we cancel an order for which payment has already been received, we will arrange any applicable refund in accordance with the law.
7. Contact Us
For questions or assistance regarding order cancellations, please contact the ShoeMall customer support team through the official contact channels listed on our website.
Please include your order number to help us process your request efficiently.
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We appreciate your trust in us and are committed to providing a reliable and convenient online shopping experience.
ShoeMall – Every Step, Your Style.